Returns & Exchanges

At Black Mamba Chilli, we want you to enjoy every spicy bite; however, due to the perishable nature of our food products, we can only accept returns for items that are damaged, defective, or incorrectly shipped. Please notify us within 7 days of receipt to initiate a claim for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your chilli products.

• 2.
  Submit Evidence

  Provide clear photographs of the damaged packaging or incorrect item to help our quality control team verify the claim.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a full refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or dispatch your replacement hot sauces at no additional cost.