Frequently Asked Questions

Everything you need to know about our hot sauces and spicy condiments.

How spicy are Black Mamba Chilli products?

We offer a range of heat levels from mild to extra hot. Each product features a heat rating on the label to help you find your perfect balance of flavor and fire.

Are your sauces vegan and gluten-free?

Yes, the majority of our sauces are made with natural, plant-based ingredients and are naturally gluten-free. Please check the specific ingredient list on each product page for allergen details.

How long do the sauces stay fresh after opening?

Once opened, we recommend keeping our sauces refrigerated and consuming them within 6 months to ensure the best flavor and quality.

What is your shipping policy?

We ship worldwide. Orders are typically processed within 1-2 business days, and delivery times vary based on your location. You will receive a tracking number as soon as your order ships.

What should I do if my order arrives damaged?

Since we ship glass bottles, accidents can happen. If your order arrives broken, please email us a photo of the damaged items within 48 hours of delivery, and we will send a replacement immediately.

Do you offer wholesale opportunities for retailers?

Absolutely! We love partnering with stockists. Please contact our sales team through the 'Wholesale' link in our footer for pricing and bulk ordering information.